Privacy Policy

LaundryWing Co., Ltd. complies with the relevant laws and regulations regarding personal information protection, such as the Protection of Communications Secrets Act, the Telecommunications Business Act, and the Act on Promotion of Information and Communications Network Utilization and Information Protection, etc.
We establish and comply with a privacy policy in accordance with relevant laws to protect users' rights and interests.
LaundryWing's privacy policy includes the following contents.
A. Items of Personal Information Collected and Collection Methods
LaundryWing collects the following personal information for membership registration, consultation, and service application.
  • Name, email, date of birth, address, contact information, mobile phone number, monthly income, occupation, store ownership, available investment amount, desired income amount, actual operator gender, actual operator age, store operation type, pickup & delivery availability, repair availability, motivation for opening, desired opening area, location information. In addition, the following information may be generated and collected during service use or business processing.
  • Service usage records, access logs, cookies, access IP information, payment records, usage suspension records
LaundryWing collects personal information in the following ways.
  • Website, APP, written forms, membership registration via phone or fax, consultation board, event entry, delivery request
  • Provided by affiliates
  • Collected through information generation tools
B. Purpose of Collection and Use of Personal Information
LaundryWing uses the collected personal information for the following purposes.
  • Fulfillment of contracts related to service provision and settlement of fees for service provision
    Content provision, shipment of goods or invoices, financial transaction identity verification and financial services, purchase and payment of fees, collection of fees
  • Member management
    Identity verification for membership services, personal identification, prevention of fraudulent use by bad members and prevention of unauthorized use, confirmation of intention to join, restriction on joining and number of registrations, confirmation of legal representative's consent when collecting personal information of children under 14, later confirmation of legal representative, record keeping for dispute resolution, complaint handling, notification delivery, store search, pickup & delivery address registration
  • Marketing and advertising
    Development and specialization of new services (products), provision of services and advertisement placement according to demographic characteristics, analysis of access frequency, statistics on members' service use, delivery of event and advertising information
C. Sharing and Provision of Personal Information
LaundryWing provides your personal information as follows to provide better quality services to members.
Consent for provision to third parties is obtained separately at the franchise, not online.
  • Purpose of use of provided information: marketing, claim handling
    - Provided to: LaundryWing Care Center and franchises
    - Provided information: name, email, mobile phone number, address, date of birth
    - Retention and use period of provided information: until LaundryWing membership withdrawal

    However, exceptions are made in the following cases.
    - When users have given prior consent
    - When required by law or at the request of an investigative agency in accordance with the procedures and methods prescribed by law
D. Consignment of Personal Information Handling
LaundryWing does not entrust the handling of personal information to external companies without the customer's consent.
If such a need arises in the future, we will notify the customer of the consignment destination and details of the consignment work and obtain prior consent if necessary.
E. Retention and Use Period of Collected Personal Information
In principle, after the purpose of collection and use of personal information is achieved, the relevant information is destroyed without delay.
However, the following information is retained for the period specified for the following reasons.
<Reasons for retaining information based on internal policy>
  • Member ID
    - Retention reason: prevention of confusion in service use
    - Retention period: 1 year after withdrawal
<Reasons for retaining information based on relevant laws>
If it is necessary to retain according to the provisions of relevant laws such as the Commercial Act and the Act on Consumer Protection in Electronic Commerce, the company will retain the member information for a certain period of time as determined by the relevant laws.

In this case, the company uses the retained information only for the purpose of retention and the retention period is as follows.
  • Records on contracts or withdrawal of subscriptions
    - Retention reason: Act on Consumer Protection in Electronic Commerce, etc.
    - Retention period: 5 years
  • Records on payment and supply of goods, etc.
    - Retention reason: Act on Consumer Protection in Electronic Commerce, etc.
    - Retention period: 5 years
  • Records on consumer complaints or dispute resolution
    - Retention reason: Act on Consumer Protection in Electronic Commerce, etc.
    - Retention period: 3 years
  • Records on identity verification
    - Retention reason: Act on Promotion of Information and Communications Network Utilization and Information Protection, etc.
    - Retention period: 6 months
  • Records on website visit
    - Retention reason: Protection of Communications Secrets Act
    - Retention period: 1 year
F. Procedures and Methods for Destruction of Personal Information
LaundryWing destroys the relevant information without delay after the purpose of collection and use of personal information is achieved.
However, if it is necessary to retain the user's personal information according to the law, the personal information will be stored and managed separately from other users' personal information until the expiration of the retention period prescribed by the law.
The procedures and methods for destruction are as follows.
  • Destruction procedure
    - The information entered by the member for membership registration, etc. is stored for a certain period of time after the purpose is achieved according to internal policy and other relevant laws (refer to retention and use period), and then destroyed.
    The personal information will not be used for any purpose other than retention unless there is a legal reason.
  • Destruction method
    - Printed personal information is destroyed by shredding or incineration, and
    - Electronic files containing personal information are deleted using technical methods that make the records unrecoverable.
G. Rights of Users and Legal Representatives and How to Exercise Them
Users and their legal representatives can at any time inquire about or modify the personal information of themselves or their children under the age of 14 that is registered with us, and can also request membership withdrawal.
To inquire or modify personal information of oneself or of a child under the age of 14, please click on 'Change Personal Information' (or 'Modify Membership Information', etc.), and to withdraw from membership (withdraw consent), please click on "Membership Withdrawal" and go through the identity verification process, after which you can directly view, correct, or withdraw your information.
Alternatively, you can contact the person in charge of personal information management by mail, phone, or email, and we will take action without delay.
If you request correction of personal information due to an error, the personal information will not be used or provided until the correction is completed.
If incorrect personal information has already been provided to a third party, we will promptly notify the third party of the correction result to ensure that the correction is made.
LaundryWing processes personal information that has been requested to be deleted or terminated by the user or legal representative as specified in "Retention and Use Period of Collected Personal Information" and cannot be viewed or used for other purposes.
H. Measures to Ensure the Security of Personal Information
LaundryWing takes the following measures to ensure the security of personal information.
  • Administrative measures
    Implementation of internal management plan, regular employee training, etc.
  • Technical measures
    Management of access rights to personal information processing systems, installation of access control systems, encryption of unique identification information, installation of security programs
  • Physical measures
    Access control to server rooms, etc.
I. Installation, Operation, and Rejection of Automatic Personal Information Collection Devices
LaundryWing installs and operates devices that automatically collect personal information, such as cookies, which store and retrieve your information from time to time.
Cookies are very small text files that the server operating LaundryWing sends to your browser and are stored on your computer's hard disk.

LaundryWing uses cookies for the following purposes.
  • Purpose of using cookies, etc.
    - To analyze the access frequency or visit time of members and non-members, to understand users' tastes and interests, to track their whereabouts, and to provide targeted marketing and personalized services by understanding the participation level and visit frequency of various events
    You have a choice regarding the installation of cookies. Therefore, you can accept all cookies, go through the confirmation process whenever a cookie is saved, or refuse to save all cookies by setting options in your web browser.
  • How to refuse cookie settings
    To refuse cookie settings, you can choose to allow all cookies, go through the confirmation process whenever a cookie is saved, or refuse to save all cookies by selecting options in the web browser you are using.
    Setting method (for Internet Explorer)
    Example: Tools at the top of the web browser > Internet Options > Privacy

    However, if you refuse to install cookies, there may be difficulties in providing services.
J. Personal Information Management Responsibility
LaundryWing has designated the person in charge of personal information management as follows to protect customers' personal information and handle complaints related to personal information.
  • Personal Information Management Officer
    Name: Oh Chang-hoon
    Phone number: 1899-3470
    Email: choh@LaundryWing.com
You can report all personal information protection-related complaints that occur while using LaundryWing's services to the person in charge of personal information management.
We will respond quickly and sufficiently to your reports.
Announcement date: August 26, 2011
Effective date: September 3, 2011